Indicators

Indicator

Description

Explanation

 

 

 

Reference

Economic indicators

EC1

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings and payments to capital providers and governments.

Financial Statements

Key Figures

EC8

Development and impact of infrastructure investments and services provided primarily for public benefit.

Key Figures, Financial Statements – investeringen

Message from the CEO

Developments

Link between strategy and risks

Generating energy together

Expertise

 

Environmental indicators: internal business operations

EN3

Direct energy consumption by primary energy source.

- Absolute gas consumption for housing [m3]: 1,302,771 (2011:1,049,242, 2010: 1.207.972). Reference year 2007: 1,347,957.
- Absolute fuel consumption for the total car fleet [litre]: 5,817,295. (2011: 5,666,503, 2010: 5,576,188). Reference year 2007: 4,386,647.

Sustainable business operations

EN4

Indirect energy consumption by primary source

Absolute electricity consumption for housing [GWh]: 15,7 (2011: 18.2, 2010: 18.4). Reference year 2007: 21.6.
- Absolute heating consumption for housing [GJ]: 24.132 (2011: 30,583, 2010: 29,265). Reference year 2007: 31,303.

Sustainable business operations

EN16

Total direct and indirect greenhouse gas (only GRI 3.1)

- CO2 emissions per employee per theme and in total [ton/employee]

- CO2 savings compared with 2007 per employee per theme and in total [%]

- Absolute CO2 emissions per theme and in total [kton]: mobility 21.8 (2011: 22.4, 2010: 23.4 and 2007: 19.9), housing 2,4 (2011: 3.1, 2010: 3.8 and 2007: 12.8) and paper 0.2 (2011: 0.2, 2010: 0.2 and 2007: 0.5). Total 24.3 (2011: 25.8, 2010: 27.4 and 2007: 33.1).

- Absolute CO2 savings compared with 2007 per theme and in total [%]: mobility 1.9 (2011: -2.6 en 2010: -3.6), housing 10.4 (2011: 9.6 and 2010: 9.0) and paper 0.3 (2011: 0.2 and 2010: 0.2).

The applied emission factors are based on conversion tables as included on the Eneco website.

Sustainable business operations

Sustainable business operations

http://beheer.corporatenl.eneco.nl/ SiteCollectionDocuments/PDF/Toelichting-Eneco-voetafdruk-2012.pdf (in Dutch)

EN26

Initiatives to mitigate environmental impacts

Explanation of the manner in which CO2 emissions resulting from internal business operations are compensated. Compensation takes place by means of Gold Standard CO2 certificates, at the latest in the year following the year in which the CO2 emissions occurred.

Sustainable business operations

Social indicators

LA1

Total workforce by type, contract and region

(only GRI 3.1)

89% of employees have a permanent employment contract (information on earlier years not available).

Average number of FTEs: Key Figures

LA4

Rates of injury, occupational diseases, lost days, absenteeism and number of work-related fatalities by region.(only GRI 3.1)

85% of the employees are covered by a collective employment agreement (information on earlier years not availabler).

LA7

Rates of injury, occupational diseases, lost days, absenteeism and number of work-related fatalities by region.(only GRI 3.1)

 - Lost Time Injury Rate (LTIR)

- Absence due to illness [%]

No fatal accidents. Other indicators/groupings not applicable for Eneco.

Strategic KPIs

Key Figures

Expertise

LA13

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity.

 

- Percentage of women in management positions [%]: 19.8 (2011: 16.2, information on earlier years not available).

- Diversity by gender and age [%]: 78.4% men 21.6% women ( 2011: 78.9/21.1, information on earlier years not available).

- Breakdown by age [%]: 21 is 55+ (2011: 20), 26% is age 45-54 (2011: 27), 24 is age 35-44 (2011: 25), 25 is age 25-35 (2011: 23) en 5 is age 15-24 jar (2011: 5). Information on 2010 and earlier years not available.

HR2

Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.

Connecting leadership: Suschainability®

HR4

Total number of incidents of discrimination and actions taken.

There were no reports of discrimination (2011: 1, no information available on earlier years) and 3 reports of sexual intimidation (no historic information available).

Code of Conduct

SO5

Public policy positions and participation in public policy development and lobbying.

Eneco has published position statements on its website on topics such as biomass and nuclear energy

Stakeholder dialogue

Eneco corporate website: http://corporatenl.eneco.nl/visie/standpunten

Product responsibility

PR3

Type of product and service information required by procedures, and percentage of significant products and services subject to sucha information requirements.

- Percentage of supplied electricity in the Retail supply portfolio qualifying as "Dark green". [%]
- Percentage of supplied electricity in the Retail supply portfolio generated by Eneco by means of biomass that meets the Eneco Guidelines regarding biomass or by means of natural gas, the use of which is compensated through Gold Standard VERs. [%]

- Electricity label: not part of annual report but included on Eneco website

Strategic KPIs

Purchasing

http://beheer.corporatenl.eneco.nl/activiteiten/Purchasing/Pages/Default.aspx

PR5

Policy regarding customer satisfaction, including results of surveys measuring customer satisfaction.

- Customer loyalty of Eneco customers according to results of the Net Promoter Score, an international indicator for customer loyalty. [%]

- The percentage of satisfied or very satisfied Stedin customers [%]

Strategic KPIs

Customers fist

PR6

Programs for adherence to laws, standards and voluntary codes related to marketing communications, including advertising, promotion and sponsorship.

The Code of Conduct is published on Eneco’s corporate website.

The core companies each have their own informative customer website.

http://corporatenl.eneco.nl/Organisatie/Codes-en-reglementen

www.eneco.nl

www.stedin.net

www. Joulz.nl

Sector specific

EU1

Installed capacity, broken down by primary energy source and by regulatory regime.

Installed Eneco-owned capacity and/or capacity covered by PPAs categorised by technology [MW]: 2,740 (2011: 2,613)

EU2

Net energy output broken down by primary energy source and by regulatory regime.

Percentage of produced electricity (in Eneco-owned facilities and/or covered by PPAs) in relation to total supply portfolio. [%].

Strategic KPIs

Generating energy together

EU3

Number of customers by type of customer group.

Number of retail customers (consumers and SME customers). Partially applicable.

Strategic KPIs

Purchasing

EU6

Management approach to ensure short-term and long-term availability and reliability.

 

Asset management Stedin certified in accordance with PAS55 and NTA 8120

District heating network is part of energy company. Is now outside scope.

See Stedin annual report on www.stedin.net

EU8

Research and development activity and expenditure aimed at a reliable electricity supply and promoting sustainable development.

Purchasing: network reliability

EU11

Average generation efficiency of thermal production units by energy source and by regulatory regime.

Average CO2 emissions of one kWh over the course of one year, generated by an electricity production facility of which Eneco has at least 50% (indirect) ownership. [gr/kWh]

Strategic KPIs

Generating energy together

EU14

Programmes and processes to ensure the availability of a skilled workforce.

Expertise

EU16

Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors.

Expertise

EU29

Interruption duration indicator.

- The average interruption duration in the electricity network in minutes per customer
- The average interruption duration in the gas network in seconds per customer

- The average interruption duration in the district heating network in minutes per customer

Strategic KPIs

Purchasing