Safety first

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Safety performance improved again

Safety is a top priority. Much attention is paid to preventing safety incidents and, if they do occur, mitigating the effects thereof. We also attach great importance to securing the safety of the local community in the event of major incidents. The number of accidents resulting in absence from work continues to decrease. Our aim continues to be: zero accidents resulting in absence from work. In 2012, there were 15 accidents resulting in absence from work (2011: 19). In terms of the number of accidents resulting in absence from work per one million hours worked (LTIR), the safety performance of Eneco Group amounted to 1.40 (2011: 1.76).

Proactive safety culture

In 2012, the business segments brought their safety management in line with the new corporate guidelines. These guidelines are aimed at a more proactive safety culture. Such a proactive safety culture means that employees feel responsible for their own safety and the safety of others. It means that they are aware of the possible risks at the workplace and that supervisors and managers are noticeably involved in safety in connection with our activities.

Company-wide culture measurement

In all the business segments, we have carried out a culture measurement based on the Hearts & Minds method. This measurement shows that our organisation has moved towards a 'calculated' safety culture over the past years. This phase on the culture ladder means there is a greater involvement on the topic safety and that we have less of a wait-and-see attitude with respect to what can go wrong. We have to go through this phase to eventually reach a proactive culture. Studies show that this is a difficult phase. Ingrained patterns and existing cultures will need to be replaced. In 2013, we will carry out another culture measurement to determine whether we have again managed to bring the safety culture to a higher level. This measurement is repeated every three years.

Incident reporting

In 2012, Stedin took significant steps to further improve safety awareness. Following the introduction of a new incident reporting system in December 2011, emphasis was placed on proactive reporting of unsafe situations. The objective to at least double the number of reports was more than surpassed. The introduction of the new incident reporting system also resulted in noticeable improvements at Joulz and Eneco. Safety is increasingly becoming a standard agenda item in the various meetings. We will use targeted communication and training to further improve the performance in 2013.

In the ‘Zafety’ project, Joulz combines a number of safety initiatives and provides easily accessible tools to ensure that knowledge with respect to safety and quality is available to everyone. This covers a broad spectrum: from offering simulation training and work preparation sessions using photos and Google Earth, to a test involving cameras that enable colleagues to remotely look over the shoulder of the technician on site (four-eyes-principle).